FAQ

How can I contact Olivia River?

You can email us at sales@oliviariver.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship our Geometric Glass Collection from Yas Island, Abu Dhabi. These will take 1-3 days to mainland UAE. All other items are shipped from our warehouse in China. Due to high demand, these can take up to 2-3 weeks but in most cases, will be delivered before this.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

We ship our Geometric Glass Collection from Yas Island, Abu Dhabi. These will take 1-3 days to mainland UAE. All other items are shipped from China. Due to high demand, these can take up to 2-3 weeks but in most cases, will be delivered before this.

Will I be charged with customs and taxes?

For shipping outside of the UAE, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at sales@oliviariver.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Whatever your query, we're here to advise. If your question is not related to one of the frequently asked questions below, please email us at sales@oliviariver.com.

How do terrariums work?

The plants and the soil in the terrarium release water vapor – essentially recycling water. The vapor is then collected onto the walls of the vessel and trickles down to the soil. Water within the terrarium sustains the plants by creating a miniature water cycle. Both the plants and soil in the terrarium release moisture and water vapor. We add water by spraying the terrarium, and the precipitation drips down into the substrate (just like rainfall).

What are centerpieces?

A centrepiece or centerpiece is an important item of a display, usually of a table setting. The centerpiece of something is literally the piece that goes in the center — the centerpiece of a table setting might be a candle surrounded by roses (or a terrarium). As the name suggests, centerpieces are the accent pieces that appear at the middle of the tables in weddings, anniversaries, birthdays, parties, and even commercial events. 

Are centerpieces necessary for wedding?

It is a commonly disregarded piece that couples deal with when planning their wedding reception. A reason why the centerpiece plays an important part in the reception is because most of the time, the guests will be staying on their designated tables. One of the pros of low wedding centerpieces is that they are open and inviting. A beautiful wedding centerpiece will enhance the attraction of the table significantly with its positive vibrations.

Are centerpieces necessary for baby shower?

One of the most important aspects of any baby shower celebration is the decor, with centerpieces serving as the central piece (no pun intended) of the festivities. A well-designed centerpiece can create a visual impact, set the tone and add to the overall ambiance of the gathering. Baby shower flowers & centerpieces are important because they are meant to be the center of attention.

Why is a centerpiece important?

Centerpieces and decorations add interest, character and a finishing touch to a home. Table decorations help to carry out a theme and provide an interesting tablescape. It’s unquestionable, table centerpieces are important! It helps set the theme of the decoration and bring an air of festive elegance to your event’s ambiance. 

How many centerpieces do I need for a round table? 6 foot table? 8 foot table?

For round tables, one centerpiece should be plenty. However, use larger centerpieces for larger round tables. For rectangular tables, consider spacing out one centerpiece every 3 to 4 feet. You should have one centerpiece for every two people at the head table. So, you’ll need four centerpieces if you have a head table for eight people.

What's table decoration?

Table decor is a form of home decor that can include either functional or purely decorative items. Using colors, shapes, photos, and artwork, table decor can complement other decorations and help brighten up space or create a specific type of environment. Table-decoration definition: Any of many diverse articles placed on a dining table principally as ornament though some may have a secondary function.

Can a terrarium be used as a fish tank?

You can use an aquarium as a terrarium (although it is generally a better idea to get a specific terrarium for a land animal), but not the other way around. Terrariums should not be used as aquariums. Although the two might look similar, more often than not, they are structurally different. In reality, a fish tank can be used to create any type of terrarium, as long as you're prepared to do a little (or sometimes a lot) of tinkering.

When to water a terrarium?

In general, for terrariums with a normal, loose-fitting glass lid, it most likely will need to be watered a small amount every 3 months. For a terrarium with a cork, rubber, or tight glass enclosure, it can stay closed without needing any water at all. As a rough guide, a typical closed terrarium will need to be topped up with water every couple of months. More so if you regularly ventilate your terrarium.  An open terrarium typically needs water multiple times a week, while a closed terrarium can go a month or longer as it develops its ecosystem

Can faux plants go outside?

One of the best things about many artificial plants is that not only can they be kept outside, but they are designed for outdoor use. Some come pre-treated with a UV spray, designed to fend off fading and keep the plant looking new no matter the temperature, weather or outdoor elements. Yes, you can definitely use fake plants and trees outdoors. However, not all artificial plants and trees are suited for outdoor use.

Are faux plants popular in Dubai?

Yes very. Decorate Your Villa Or Office With The Best Artificial Flowers, Plants & Trees.

Can interior paint be used outside?

Using interior paint on an exterior surface will result in aesthetic flaws appearing quickly, even within a season. This is because interior paint is not formulated to withstand exterior elements, causing it to quickly crack, blister, bubble up, and eventually peel off the surface altogether. No, interior paints are formulated differently than exterior paints. Interior paint won't hold up to the elements from the outdoors,

Will interior design be replaced by ai? 

While it is unlikely that AI will completely replace human designers, it is possible that certain parts of the design process could be automated, such as the creation of floor plans or the selection of furniture and decor.